General Terms and Conditions of Sale (T&Cs) / Services

1. Purpose and Scope

These general terms and conditions of sale (T&Cs) apply, without restriction or reservation, to all computer repair and maintenance services offered by Mathieu Informatique ("the Provider") to its customers ("the Customer"), whether private individuals or businesses.

2. Services

The services include, but are not limited to: computer repair (desktops and laptops), system optimisation, component replacement (SSD, RAM), virus removal, and data recovery.

The initial diagnosis may give rise to a quote. Work begins once the Customer has accepted the quote.

3. Prices and Quotes

The prices for services are those in force on the day the order is placed. They are expressed in Euros (€) and are stated inclusive of all taxes (TTC — Toutes Taxes Comprises).

The first-level diagnosis, aimed at identifying the fault, is free. When fault-finding requires an in-depth investigation (full disassembly, component-by-component testing), the Provider informs the Customer beforehand: this investigation is charged at €40 including tax, deducted in full from the repair price if the Customer accepts the quote. A free quote will be provided to the Customer for any repair requiring the replacement of parts or complex work. Work only begins once the Customer has accepted the quote.

4. Payment Terms

Payment is made in full at the end of the service, on delivery of the repaired equipment.

Accepted payment methods are: cash, bank transfer and cheque.

5. Liability

The Provider undertakes to exercise all the care and diligence necessary in carrying out its services.

No fix, no charge: The technician undertakes not to charge for labour if the fault is not resolved (excluding any call-out fee of €20 for home visits).

The Customer is responsible for backing up their data before any work. The Provider cannot be held liable for any loss of data occurring during or after the work.

The Provider cannot be held liable for the breakage of plastic parts or connectors made brittle by age, heat or the normal wear and tear of the equipment, provided the opening and handling were carried out to professional standards.

6. Guarantee

New parts supplied by the Provider are covered by the manufacturer's statutory guarantee. Labour is guaranteed for a period of 3 months from the date of the work, for the same fault only. The Customer also benefits from the statutory guarantees of conformity and against hidden defects provided for by law.

7. Governing Law and Disputes

These T&Cs are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken before the competent courts.