Computer repair by post
Some faults can't be fixed remotely, and you don't necessarily live in my area. Send me your computer, your hard drive or your SSD: I diagnose it at the workshop, I confirm the quote with you before any work, and I send it back to you by tracked Colissimo.
What you can send me
Sending by post is meant for faults that really need the workshop.
Data recovery
Unreadable hard drive or SSD, deleted files, lost partition. If you can, send just the drive: the parcel is lighter and less fragile.
Advanced hardware repairs
Charging port, laptop screen, keyboard, component replacement: the faults that need the workshop and the right tools.
In-depth diagnosis
Intermittent fault, repeated blue screens, a computer that switches itself off: I test the components one by one to find the real cause.
A software problem? Slowness, viruses, email, installation: no need to ship anything. Remote support is faster and cheaper.
Only files to recover? Prices, recoverable cases and how to pack a drive: see data recovery by post.
How a repair by post works
You stay in control at every step: nothing is done without your approval.
You describe the fault
By form or phone: model, symptoms, what happened.
I estimate
I give you a first estimate of the price and turnaround, with no obligation.
You ship it
You pack the device carefully and send it with a tracking number.
Diagnosis and quote
On receipt, I diagnose it (€50, deducted from the repair) and confirm the quote with you before any work.
Tracked return
Repaired and tested, your device goes back to you by tracked Colissimo.
How to pack it properly
A well-prepared parcel means a fault that doesn't get worse in transit.
- battery_alertPoint 1
Remove the external battery
Removable battery, power bank, USB stick, mouse: remove anything that comes off. Sending batteries on their own is tightly regulated by La Poste, so keep them at home.
- inventory_2Point 2
A double-walled box
A rigid double-thickness cardboard box, slightly larger than the device. No envelopes or bags, even padded ones.
- vibrationPoint 3
Good padding
Wrap the device in bubble wrap and fill the gaps: nothing should move when you shake the box.
- blockPoint 4
No polystyrene beads
The beads settle during transport and let the device shift about. They also slip into the ports and vents.
Slip a sheet into the parcel with your name, your phone number and a short description of the fault.
Turnaround and return shipping
Turnaround times start from receipt of the parcel, excluding delivery time.
| Service | Details | Turnaround | Price (incl. VAT) |
|---|---|---|---|
Diagnosis On receipt | I find the fault and confirm the quote with you before any work. Deducted from the repair if you accept the quote (free for a data recovery). | Within 48 h on working days | €50 |
Repair Depending on the fault | Only after you have approved the quote. | 2 to 5 working days | From €70 |
Data recovery Hard drive or SSD | Work done on a copy of the drive, never on the original. Only paid if it is recovered. | 2 to 7 working days | From €90 |
Tracked Colissimo return Return shipping | Careful packaging and tracking number sent by email. €10 for a drive on its own, by weight for a computer. | Shipped within 48 h after repair | From €10 |
Frequently asked questions
What if my computer can't be repaired?expand_more
I tell you frankly after the diagnosis, and you don't pay for any repair. Only the diagnosis (€50) and the return shipping (from €10, by weight) remain payable by you. If you don't want the device back, I can also offer you a buy-back price for the parts, after wiping your data.
Who pays for sending it to you?expand_more
Sending it to me is at your expense: you choose the carrier, with a tracking number. I arrange the return by tracked Colissimo, at the rate shown in the table above.
Is my parcel insured?expand_more
On the way to me, the basic compensation for a standard parcel is limited: choose an insurance option up to the value of your device and keep your proof of postage. On the way back, I ship by tracked Colissimo; for a valuable device, I can add insurance, charged at cost.
Wherever you are, your fault has a solution.
Describe the problem to me before shipping anything: I'll tell you whether sending it by post is the right solution and how much it might cost.
The workshop is in Cannes (Alpes-Maritimes). Do you live in Le Cannet, Mougins, Antibes or the surrounding area? No need to send anything: drop your computer off at the workshop or take advantage of home repair — see the service areas.