Remote computer support
Wherever you are, I take control of your computer and fix the problem while you watch. No travelling, no waiting: a session of around thirty minutes is enough in most cases, and you only pay if it's solved.
What I fix remotely
All software problems, on PC and Mac alike, as long as the computer starts up and connects to the internet.
Email & accounts
Outlook or Gmail no longer receiving, lost password, hacked mailbox, locked account.
Slow computer
Never-ending start-up, unnecessary programs, full disk: clean-up and optimisation.
Viruses & adverts
Windows that open on their own, hijacked browser, fake antivirus, malicious software.
Installation & settings
Installing software, setting up a printer that is already plugged in, configuring an account or an application.
Updates & errors
Stuck Windows update, error message when a program starts, missing driver.
Backup & cloud
OneDrive, iCloud or Google Drive no longer syncing, setting up an automatic backup.
What can't be fixed remotely
To take control, I need a computer that starts up and an internet connection. In these cases, there is another solution:
Hardware fault or a computer that no longer starts
Broken screen, dead hard drive, keyboard, battery, data to recover: send me the device with repair by post.
No internet connection, router or cabling
Someone needs to be on site. Near Cannes, I come to you: see home visits.
How a session works
A call, a code, and I fix the problem before your eyes.
You call me
You describe the problem. I tell you straight away whether it can be fixed remotely.
You launch RustDesk
A small free program that displays an ID and a one-time code.
You give me the code
By phone. Without this code, nobody can access your computer.
I fix the problem
You see everything I do and can cut the connection at any time.
Paid if solved
The session is closed and the code no longer works. You only pay if it's fixed.
Get ready for the session
Download RustDesk before calling me, or during the call: I'll guide you.
- schedule30 min session
- task_altPaid only if it's solved
- add_circleBeyond that: €20 per 30 min, stated before continuing
- event_availableSessions Monday to Saturday, 9am – 8pm
You stay in control, from start to finish
- visibility
You see everything. Every action appears live on your screen, and you can cut the connection with one click.
- key
A one-time code. It changes with every session: nobody can reconnect without your agreement.
- phone_disabled
I never call you first. A “technician” or “Microsoft” contacting you about a virus is a scam. Here, you are always the one who calls me. See how to spot a scam.
- badge
An identified business. Mathieu Informatique, SIRET 900 623 562 00023, rated 5.0/5 on Google. RustDesk is a well-established open-source program.
Frequently asked questions
Do I need to install anything?expand_more
Just RustDesk, a small free and open-source program. On Windows, it runs without installation. On Mac, it needs to be installed and asks for two permissions (Screen Recording and Accessibility): I guide you over the phone, it takes two minutes.
What if the problem can't be fixed remotely?expand_more
You pay nothing. If the fault is hardware-related or the computer can't connect, I point you towards the right solution: repair by post, or a home visit if you are near Cannes.
How does payment work?expand_more
At the end of the session, only if the problem is solved, by [secure payment link / bank transfer]. The price is given before we start.
Can you access my computer after the session?expand_more
No. The connection code changes with every session and you close it when you quit RustDesk. Without a new code given by you, nobody can reconnect.
What about the right of withdrawal?expand_more
For a service contracted at a distance, you are in principle entitled to a 14-day right of withdrawal. If you would like the session to start straight away, before starting I ask for your express consent to start immediately and waive that period for the service performed.
A computer problem? Fixed without leaving home.
Call me: within a few minutes, I'll tell you whether the problem can be fixed remotely and how much it costs.
The workshop is in Cannes (Alpes-Maritimes). Do you live in Le Cannet, Mougins, Antibes or the surrounding area? I can also come to your home — see the service areas.